ODSP & Ontario Works

You can begin the application process for the Ontario Works (OW) and Ontario Disability Support Program (ODSP) assistance over the phone or in person at a local OW and ODSP offices.  If you are a resident of Kitchener-Waterloo, your local offices are:

Ontario Works (OW)

Waterloo Office
99 Regina Street South
Waterloo, ON
N2J 4V3
(519) 883-2100
8:30AM to 4:30PM
(519) 883-2100
Cambridge Branch
150 Main Street
Cambridge, ON
N1R 8H6
(519) 740-5700
8:30AM to 4:30PM
(519) 740-5700

Ontario Disability Support Program (ODSP)

Kitchener/Waterloo
Ministry of Community and Social Services
Ontario Disability Support Program
Income and Employment Supports
715 Fischer Hallman Road, Unit 301
Kitchener, ON
N2E 4E9
(519) 886-4700
1-800-441-9820
TDD: 519-886-8304
(519) 886-8997
Cambridge
Ministry of Community and Social Services
Ontario Disability Support Program
Income and Employment Supports
73 Water St. N., Suite 400
4th Floor
Cambridge ON
N1R 7L6 
(519) 623-1230
1-888-214-0738
TDD: 519-623-6593
(519) 623-4752

At the beginning of the application process, you will receive information about the ODSP/OW programs.  You will also be told which information and documents may be needed to complete the application process.  You will need:

  • Social Insurance Number
  • Health Card Number
  • Proof of Identity and Date of Birth
  • Employment History/Information
  • Income and Asset Statements
  • Shelter Costs
  • Status in Canada and Dependent Information

The application process is completed in person at your local ODSP/OW office.  You will be required to complete and sign all necessary forms, including the application for assistance, and a participation agreement outlining the specific employment activities you may participate in.  You will also need to provide any required information and documents..